Shipping policy

At Kreanique Hair Collection, we take pride in delivering premium-quality hair extensions and wigs to our valued customers. Please review our shipping policy below to ensure a seamless shopping experience.

Order Processing Time:

• All orders are processed within 5-7 business days (excluding weekends and holidays).

• Once your order is processed, you will receive an email confirmation with tracking details.

Shipping Options & Delivery Times:

We offer the following shipping methods for your convenience:

• Standard Shipping: Delivery within 7-14 business days after processing.

Delivery times may vary depending on your location and unforeseen carrier delays.

Shipping Costs:

• Shipping costs are calculated at checkout based on your chosen shipping method and location.

• Free standard shipping is available for orders over $99

 

Order Tracking:

• Once your order ships, a tracking number will be provided via email.

• Please allow 24–48 hours for tracking updates to reflect on the carrier’s website.

 

Lost or Delayed Packages:

• Kreanique Hair Collection is not responsible for delays caused by shipping carriers or incorrect shipping addresses.

• If your package is lost or significantly delayed, please contact us at support@kreaniquehair.com for assistance.

Shipping Address Accuracy:

• Please double-check your shipping address before completing your purchase. Kreanique Hair Collection is not responsible for orders shipped to incorrect addresses.

Signature Requirement:

• For security purposes, orders valued over $250 may require a signature upon delivery.

Contact Us:

For any shipping-related questions or concerns, please contact our Customer Service Team at support@kreaniquehair.com. We are happy to assist you.

Important Information:

• Address Verification & Risk Assessment: Processing times may be extended if your shipping address is flagged as questionable or if your order is flagged as a potential risk. This additional time allows us to verify and ensure the security of your payment information. In some cases, we may require proof of identification to confirm the billing information provided.

• Notification of Issues: If there is an issue with your order or payment verification, you will receive an email notification with further details and instructions.

• Order Changes: Once an order has been placed, we are unable to revise or alter the shipping options selected during checkout.

• Responsibility for Lost Packages: Kreanique Hair Collection is not responsible for packages lost while in transit with the shipping carrier.

• Incorrect Address Policy: Kreanique Hair Collection is not liable for delivery issues or delays resulting from incorrect addresses provided by the customer. Please ensure all information is accurate before completing your purchase.

 

COVID-19: We are currently experiencing  a high volume of orders and shipping may be delayed. All orders will be processed in the order they are received. If you have any  questions, please feel free to contact our customer support team. We appreciate your patience and are doing our best to ship all orders on time.