Shipping policy

Order Processing

Processing time is the time required to prepare your order before it is transferred to the shipping carrier. Processing time does not include carrier transit time, weekends or holidays.

Ready-to-Ship and On-Hand Products
Products identified as ready to ship or currently on hand are processed within 1–2 business days.

Raw Bundles and HD Lace Closures
Standard bundle and closure orders are processed within 5–7 business days unless the product is identified as ready to ship, on hand or preorder.

Made-to-Order Wigs
Custom and made-to-order wigs require approximately 7–14 business days for production and preparation. Any product-specific processing time displayed on the product page will apply.

Preorders
Preorder items follow the estimated processing timeline stated on the product page. If a preorder item is purchased with an in-stock item, the complete order may ship together once every item is ready.

United States Shipping

Complimentary standard shipping is automatically applied to eligible U.S. orders of $250 or more after discounts and before taxes.

Orders below $250 and optional expedited shipping services are calculated at checkout.

Standard domestic orders are shipped through UPS. UPS Ground delivery generally takes approximately 1–5 business days after the carrier receives the package.

Selecting expedited shipping only shortens carrier transit time. It does not shorten the product’s processing or production time.

Tracking

Tracking information will be emailed once your order has been prepared and transferred to the carrier. Please allow up to 24 hours for tracking activity to update.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout. Contact support@kreaniquehair.com immediately if an address correction is required.

Address changes are not guaranteed after an order has entered processing. Kreanique Hair Collection is not responsible for delays or additional carrier charges caused by an incorrect or incomplete address.

Delivery Delays

Carrier delays, severe weather, holidays and other circumstances outside Kreanique Hair Collection’s control may affect delivery. Carrier transit estimates begin after the package has been accepted by the carrier.

Lost, Damaged or Incorrect Orders

If your order arrives damaged or contains an incorrect item, contact support@kreaniquehair.com within 48 hours of delivery. Include your order number and clear photographs of the package and products so we can investigate.

If tracking shows a delivery problem or your package has not arrived within the carrier’s estimated timeframe, contact us so we can assist with the carrier investigation.

International Shipping

International shipping charges are calculated at checkout. Customers are responsible for any customs duties, import taxes or fees required by the destination country.

International delivery times vary by destination and customs processing. Customs delays are outside Kreanique Hair Collection’s control.