Returns, Exchanges & Refund Policy

At Kreanique Hair Collection, every order is carefully prepared and inspected before shipment. Because hair products are hygienic and may be altered after delivery, all correctly fulfilled hair purchases are final sale.

We do not accept returns or exchanges for:

• Change of mind

• Incorrect texture, length, color, quantity, or lace selection made by the customer

• Products that have been worn, installed, washed, colored, bleached, cut, chemically treated, or otherwise altered

• Hair with cut wefts, cut lace, removed bands, removed tags, or broken security seals

• Natural variations in raw hair texture, wave pattern, or color

Please review your selections carefully before completing checkout. Our team is available at support@kreaniquehair.com if you need assistance choosing the correct products.

Order Changes and Cancellations

Please contact us immediately if you need to request an order change or cancellation. Requests are not guaranteed once processing, sourcing, production, or fulfillment has begun.

Made-to-order wigs, customized products, preorders, and specially sourced items cannot be cancelled after production or sourcing begins.

If Kreanique Hair Collection is unable to fulfill an order, the customer will receive a full refund to the original payment method.

Incorrect, Missing, Damaged, or Defective Items

Please contact support@kreaniquehair.com within 48 hours of delivery if:

• You received the wrong product

• An item is missing from your shipment

• Your package or product arrived damaged

• You believe the product has a manufacturing defect

Your email must include:

• Your order number

• A description of the issue

• Clear photographs or video of the product

• Photographs of the shipping box, mailing label, and packaging

Please keep all original packaging and do not install, wash, color, bleach, cut, comb through, or alter the hair while your claim is being reviewed.

Claims involving visible texture, color, curl-pattern, lace, or condition concerns must be submitted before the product is washed or altered. Concerns that could not reasonably have been identified before use will be reviewed individually.

Claim Review and Resolutions

Submitting a claim does not automatically guarantee a refund. Each claim is reviewed based on the order details, photographs, product condition, and inspection findings.

If your claim is approved, Kreanique Hair Collection will provide the appropriate resolution, which may include:

• Sending the correct or missing item

• Replacing a confirmed damaged or defective item

• Repairing the product when appropriate

• Refunding the eligible amount to the original payment method

If a return is required for an approved claim, we will provide return instructions and a prepaid shipping label. Unauthorized returns will not be accepted.

Returned items are inspected after arrival. Approved refunds are issued to the original payment method. The time required for the refund to appear depends on the customer’s bank or payment provider.

What Is Not Considered a Defect

Raw hair is collected from individual donors and may have natural differences in color, wave pattern, curl pattern, or texture. These variations are part of the character of authentic raw hair and are not considered manufacturing defects.

Damage caused by installation, excessive heat, coloring, bleaching, chemical processing, improper maintenance, cutting the wefts, cutting the lace, or normal wear is not considered a product defect.

Lost or Missing Packages

If tracking has not updated or your package appears to be lost in transit, please contact support@kreaniquehair.com so our team can assist with the carrier investigation.

For packages marked delivered but not received, please notify us within 48 hours, check all delivery areas, and confirm with household members or neighbors. We will assist with the carrier claim, but a delivered status does not automatically qualify an order for a refund or replacement.

Orders confirmed lost in transit will be reviewed for replacement or refund after the carrier investigation is completed.

Digital Products and Gift Cards

Digital products are final sale once they have been delivered or accessed, except in cases of duplicate charges or verified access problems that we are unable to resolve.

Gift cards are non-refundable except where required by law.

Contact Us

Questions about your order should be sent to:

support@kreaniquehair.com

Please include your full name and order number so we can assist you promptly.