HELP / FAQS

Yes. Select items in our Ready-to-Ship Collection may ship faster if they are currently in stock.

Yes. We offer free shipping on all orders over $250.

Once your order has been processed, shipping typically takes 7–14 business days, excluding weekends and holidays.

Yes. Once your order has shipped, you will receive an email with your tracking information.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order number and photos so we can assist you.

Add additional information about refund policy.

With proper care and maintenance, Kreanique Hair can last multiple installs and several years.

Yes. Our hair can be colored or bleached by a licensed professional stylist.

With proper care and maintenance, Kreanique Hair should not experience excessive tangling. Like natural hair, extensions should be regularly brushed, moisturized, and maintained to keep them looking their best.

All human hair extensions may experience minimal shedding, which is completely normal. Our wefts are carefully constructed to minimize shedding. To maintain the longevity of your hair, we recommend sealing the wefts and handling the hair gently during installation and maintenance.

Because our hair is 100% human hair, slight variations in wave pattern, color tone, or texture may occur between bundles. This is completely normal and part of the beauty of natural hair.

Wigs may arrive in their natural texture. Styling shown in photos is for presentation purposes and may require additional styling after installation.

Our product photos represent the texture and overall look of the wig. Because our wigs are made with real human hair, each unit may have slight variations in wave pattern, color tone, or styling