HELP & FAQS

Processing time depends on the type of product purchased:

● Ready-to-ship and on-hand products: 1–2 business days

● Raw bundles and HD lace closures: 5–7 business days

● Made-to-order wigs: Approximately 7–14 business days

● Preorder products: The estimated timeline displayed on the product page

Processing time does not include weekends, holidays or carrier transit time.

Ready-to-ship products are currently on hand and do not require additional sourcing or production. These products are generally prepared for shipment or pickup within 1–2 business days.

Shop our Ready-to-Ship Collection to view currently available products.

Please contact us immediately at support@kreaniquehair.com if you need to request a change or cancellation.

Requests are not guaranteed once processing, sourcing, production or fulfillment has begun. Made-to-order wigs, customized products, preorders and specially sourced items cannot be cancelled after production or sourcing begins.

Please review your texture, length, color, lace and quantity selections carefully before completing checkout.

We recommend ordering as early as possible and considering both processing and carrier transit time.

If you have an appointment or event date, email support@kreaniquehair.com before ordering so we can help you determine whether your preferred product is likely to arrive in time. Delivery by a specific date cannot be guaranteed.

Yes. Complimentary standard U.S. shipping is automatically applied to eligible orders of $250 or more after discounts and before taxes.

Orders below $250 and optional expedited services are calculated at checkout.

Standard domestic orders are shipped through UPS. UPS Ground generally takes approximately 1–5 business days after UPS receives the package.

This is separate from the product’s processing or production time. Selecting expedited shipping only shortens carrier transit time and does not shorten processing time.

Yes. Tracking information will be emailed after your order has been prepared and transferred to the shipping carrier.

Please allow up to 24 hours for tracking activity to appear after receiving your tracking number.

Local pickup may be available at Smooth Creations Hair Salon for eligible products and orders.

Please wait until you receive your pickup-ready notification before arriving. Processing times still apply to pickup orders unless the product is identified as ready to ship or currently on hand.

Contact support@kreaniquehair.com immediately if you entered an incorrect or incomplete address.

Address changes are not guaranteed after processing begins. Customers are responsible for reviewing their shipping information before submitting an order.

Yes. International shipping charges are calculated at checkout.

Customers are responsible for any customs duties, import taxes or fees charged by the destination country. International delivery times vary and may be affected by customs processing.

Because hair products are hygienic and may be altered after delivery, all correctly fulfilled hair purchases are final sale.

We do not accept returns or exchanges because of a change of mind or an incorrect texture, length, color, quantity or lace selection made by the customer.

Products that have been worn, installed, washed, colored, bleached, cut, chemically treated or otherwise altered cannot be returned.

Contact support@kreaniquehair.com within 48 hours of delivery.

Please include:

• Your full name and order number
• A description of the issue
• Clear photographs or video of the product
• Photographs of the shipping box, mailing label and packaging

Keep all original packaging. Do not install, wash, color, bleach, cut, comb through or alter the hair while your claim is being reviewed.

Approved resolutions may include sending the correct or missing item, replacing a confirmed damaged or defective item, repairing the product when appropriate or issuing an eligible refund.

No. Authentic raw hair may have slight differences in natural color, wave pattern, curl pattern or texture because it comes from individual donors.

These natural variations are part of the character of raw human hair and are not considered manufacturing defects.

Kreanique raw bundles are selected for consistent fullness from root to ends, natural movement and styling versatility.

With proper installation and maintenance, the hair can be washed, heat-styled, professionally colored and reused for multiple installs.

Our general recommendation is:

• 16”–22”: 3 bundles for natural, everyday fullness
• 24”–28”: 4 bundles for a fuller Kreanique signature install
• 30” and longer: 5 bundles for proper coverage and fullness

Your desired density, head size, installation method and whether you are adding a closure may affect the number of bundles needed.

A closure is recommended if you want to protect your natural leave-out and create a finished install with a realistic scalp appearance.

Choose a closure that matches the texture and color of your bundles. If you need help selecting the correct closure, contact us before ordering.

Yes. Our raw hair can be professionally colored, toned or bleached.

Chemical processing can affect the texture and longevity of any human hair. We strongly recommend having all color services completed by an experienced, licensed professional.

No two raw-hair bundles will be completely identical. Slight differences in natural color, wave pattern and texture may occur between donors.

We carefully select bundles for compatibility so they create a cohesive finished install.

Longevity depends on installation, coloring, heat use, maintenance and storage.

With proper care, Kreanique raw hair can be reused for multiple installs and remain part of your hair collection for several years.

Minimal shedding is normal with human hair extensions. Improper installation, cut wefts, excessive heat, chemical processing and insufficient maintenance can increase shedding or tangling.

Gentle detangling, proper moisture, nighttime protection and professional installation will help preserve the hair.

Wig preparation varies by product. Review the individual product description to see what customization, styling and processing are included.

Even styled wigs may require a light refresh after shipping. Lace may also need to be cut or adjusted based on the product purchased.

Product photos represent the overall color, texture, length and finished look.

Because our wigs are made with real human hair, slight differences in color, texture or wave pattern may occur. Styling may also appear different depending on head shape, installation and maintenance.

Follow the measurement instructions provided on the wig product page before ordering.

If you are unsure about your measurements, contact support@kreaniquehair.com before completing your purchase. Made-to-order wigs cannot be returned because an incorrect size was selected.

We recommend gently cleansing or co-washing your bundles before installation to refresh the hair and reveal its natural texture.

Use sulfate-free products, rinse thoroughly and allow the hair to air-dry whenever possible.

• Detangle gently from the ends toward the roots
• Use a sulfate-free shampoo and moisturizing conditioner
• Apply heat protectant before using hot tools
• Avoid excessive heat and heavy product buildup
• Protect the hair with a silk or satin scarf or bonnet at night
• Allow the hair to dry completely before storing it
• Store wigs on a mannequin head or wig stand when not in use

Visit our Hair Care Guide for complete maintenance instructions.

Shop Pay Installments and Afterpay may be available at checkout for eligible customers and orders.

Eligibility and available payment schedules are determined by the payment provider.

Email support@kreaniquehair.com with your full name, order number and question.

Our team aims to respond within one business day. Messages received during weekends or holidays will be answered during the next available business day.